Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 48 hours and typically arrive within 4–7 business days. A tracking number is included with every order.

Question 2

How much is shipping?

Accepted Answer

We ship worldwide at affordable flat rates calculated at checkout based on your location. Express options are also available.

Question 3

What is your returns policy?

Accepted Answer

Returns are accepted under conditions: the item must be unworn, unwashed and in its original condition with tags, and requested within 14 days of delivery. Final-sale and clearance items are non-refundable. Return shipping costs are the responsibility of the customer.

Question 4

How do I find my size?

Accepted Answer

Each product page includes a detailed size guide. If in doubt, our concierge is available via WhatsApp to help you choose.

Question 5

Are your products good quality?

Accepted Answer

Every WOW piece is hand-picked from trusted suppliers and quality-checked before listing. We curate trend-led styles at honest prices, and stand behind every order with our 14-day return policy.

Question 6

How should I care for my garments?

Accepted Answer

Most pieces are dry-clean only. A care label inside each garment outlines the recommended care, and we are happy to advise via concierge.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay through our secure Shopify checkout.

Question 8

Can I track my order?

Accepted Answer

Yes — once dispatched you will receive an email with a tracking link. You can also check delivery status by replying to the order confirmation.

Frequently asked

Our concierge is here for you

Frequently asked

01How long does shipping take?

02How much is shipping?

03What is your returns policy?

04How do I find my size?

05Are your products good quality?

06How should I care for my garments?

07Which payment methods do you accept?

08Can I track my order?

Our concierge is here for you