Question 1

How long does shipping take?

Accepted Answer

Atelier orders are dispatched within 48 hours. Standard worldwide delivery is 4–7 business days; express options are available at checkout.

Question 2

Is shipping free?

Accepted Answer

We offer complimentary worldwide shipping on all orders above $300. Below that, calculated rates apply at checkout.

Question 3

What is your returns policy?

Accepted Answer

We accept returns within 14 days of delivery on unworn items in original condition. Sale items and lingerie are final sale.

Question 4

How do I find my size?

Accepted Answer

Each product page includes a detailed size guide. If in doubt, our concierge is available via WhatsApp to help you choose.

Question 5

Are your products authentic and ethically made?

Accepted Answer

Every WOW piece is designed in our Paris atelier and produced in limited runs by skilled artisans, with traceable materials.

Question 6

How should I care for my garments?

Accepted Answer

Most pieces are dry-clean only. A care label inside each garment outlines the recommended care, and we are happy to advise via concierge.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay through our secure Shopify checkout.

Question 8

Can I track my order?

Accepted Answer

Yes — once dispatched you will receive an email with a tracking link. You can also check delivery status by replying to the order confirmation.

Frequently asked

Our concierge is here for you